Dear Parents/Carers

I have been asked many times on how the One-Click works on ParentPay – I have therefore detailed the information below.  Please be aware by using this option, it does take 3-6 days to complete the transaction from your bank to our school. Therefore, please ensure you have the funds available in your bank account at all times during this process.

One-click payments offer a quick and easy payment method for parents and guardians, drawing funds from a bank account rather than a credit card. It's safe, secure, and simple, making it easier than ever to purchase items and pay for services and events.

What is One-click payments?

One-click payments enable parents and guardians to pay for any school item directly from their bank account, without the need to enter credit card details on every payment or store their card details if the prefer not to. It makes use of the Direct Debit service which sets up an agreement, or mandate, between ParentPay and the bank, enabling parents to make payments as and when they require.  It is therefore also covered by the Direct Debit guaranteed, providing additional payment security.

Who is it for?

All parents and guardians that have a bank account can take advantage of the One-click payments facility. It is especially useful for people that are unable to or choose not to use credit cards as it operates through their bank account.

It also enables the Auto top-up facility that ensures a child's meal balance has credit available for any meals taken, significantly reducing the potential for meal debt.

Individual payments

Once the service has been set up by a customer, they can simply view a payment item and if they wish to make the purchase, simply hit the Pay by One-click payments option. They can do this for any payment item they wish to make a purchase for with each request showing separately on their statement.

Once selected, a payment is submitted to the bank to be processed.  It typically takes 3-6 days to complete the transaction with the funds being transferred to the school account at the end of this period.

Can a payment fail

In the same way that a credit card payment can fail if there is not sufficient credit available, One-click payments can fail if there is not enough money in their bank account when the transfer is processed. Should this happen the parent is notified via email requesting that they resolve the issue. They will get a similar message the next time they log in.

Parents should speak with their bank to resolve the issue in the first instance or failing that, arrange to make payment through other means to the school.

Many thanks

Kind Regards

Mrs T Chakmak

Finance Officer/Wraparound Admin Officer